We ship worldwide! Shipping occurs five to six days a week from Asheville, North Carolina, USA.
Our standard shipping options are:
Domestic orders = USPS 1st Class or USPS Ground Advantage; our choice
International orders = GlobalPost
If you pay for a shipping upgrade, we will use that service.
For jewelry and cabochon/gemstone orders over $500, we require signature confirmation.
Make sure your ADDRESS IS CORRECT AND COMPLETE. If your package arrives at someone else’s address because you gave us an incorrect address, we are NOT responsible for replacing your lost package. If we receive the package returned to us, you are responsible for the second shipping charge and will be billed before we can reship your package to the correct address. If we do not receive the package returned to us, you may place another order.
In order to see shipping options and cost, you may have to complete the purchase process past the payment method in order to view and select shipping options.
Shipping carriers may take longer than their service declares. We are not responsible if the shipping carrier is unable to achieve their delivery schedule.
We use shipping carriers and services that we trust to be reliable, however, sometimes issues occur. While we can assist you with filing a claim, we are not responsible if a shipping carrier loses or damages your package. For your protection, you may purchase insurance on your package, which would facilitate a possible refund or reshipment of your order should the carrier fail to deliver it to you.
We have partnered with the program Navidium that allows you to purchase insurance. Please note, Navidium insurance, while recommended, is optional. If it is added to your cart, and you do not wish to purchase it, you may view your cart during the checkout process to remove it.
If you receive your package and it was damaged during shipping, you must be able to provide a photo of the damaged packaging and/or the damaged item in order for us to have everything we need to file an insurance claim. A refund may not be provided if you are unable to provide photos of the damaged packaging and item for insurance purposes.
While we have a quick processing time and ship your order within 1-2 days of receiving it, sometimes tracking will not begin for several days. If your tracking number does not show any movement on your package, please be patient. Carriers will often be in possession of packages but not show updated tracking information, even though the package is indeed moving. As we only have the same tracking information you have, please be patient and wait for your tracking to show movement before contacting us asking where your package is.
On average, GlobalPost takes 10-14 days for packages to arrive at their final destination. HOWEVER, sometimes services can have delays, and we have experienced on rare occasions it can take 8 weeks or longer, depending on your country and your customs office. Be patient and please do not leave negative or neutral feedback without first contacting us to resolve the issue. We understand you need to be protected, and we want you to feel safe shopping with us. Please allow ample time for mail to arrive before you take action. Thank you!
International customers may have to pay duty and/or VAT taxes upon receipt of the item. We will do our best to ensure that you do not incur duty, but we are not responsible for any taxation that you may incur.
If you refuse an international shipment upon delivery, we are unable to refund you for the order.
On January 1, 2019, Germany’s Packaging Act (VerpackG) came into effect, imposing requirements on online retailers (including Etsy shops) selling to buyers in Germany. The Packaging Act promotes recycling and reuse of packaging materials (e.g. cardboard boxes, tape, bubble wrap, etc). My company Throwin’ Stones is registered with LUCID, which is the Packaging Register of the Stiftung Zentrale Stelle Verpackungsregister (Foundation Central Agency Packaging Register – ZSVR). Producers/distributors pay a license fee to the dual system for the collection, sorting, and recycling of the packaging they introduced to the market. My dual system partner is Activate by Reclay. Much of our packaging is reusable, and when it has worn out its usability, please recycle when you can. Thank you.
EXCHANGE AND RETURN POLICY
The stone business for us is a labor of love. We are elated that it is our job to find proper homes for the stones that seek us out. We want YOU to be happy with what you received from Throwin' Stones and the transaction that you experienced. This for us is an integral part of doing business with these fascinating natural products. If you are not happy with what you receive, please let us know immediately upon delivery.
All items are sold as is but exchanges or returns are accepted within 30 days of receiving items if they are not as described. Buyer pays return shipping unless we have arranged otherwise, and we are not responsible for shipping carrier loss or damage. Items must be carefully packed with all original packaging.
We reserve the right to decide if it will be either an exchange or a return that we can offer until we receive the item(s) being returned. For exchanges and returns, we reserve the right to retain a restocking fee. The fee will be 10% of the item amount, withheld from the refund amount.
Due to hygiene safety, we CANNOT ACCEPT RETURNS on Amber Ear Plugs.