We ship worldwide! Shipping occurs five to six days a week from Asheville, North Carolina, USA. Our shipping carrier is USPS, and our standard options are as follows:
Domestic orders under 1 pound and under $200 = First Class.
Domestic orders over 1 pound OR over $200 = Priority Mail.
International orders under 4 pounds and under $200 = First Class International.
International orders over 4 pounds OR over $200 = Priority Mail International.
Please help yourself keep shipping cost down by purchasing multiple items at one time.
Please make sure your address is correct, complete, and up to date. We are NOT responsible for additional shipping costs if we have to resend your items to a corrected or different address. You would be responsible for the second shipping charge and would be billed before the item is resent.
If you have had difficulty receiving packages in the past, you may want to upgrade to Priority Mail, which offers you claim protection if your package goes missing. This protection is not offered with our standard shipping of First Class mail.
In order to see shipping options and cost, you may have to complete the purchase process past payment method in order to view and select shipping options.
USPS First Class International Shipping takes an average of 1 - 2 weeks to arrive to most destinations. HOWEVER, this service sometimes can have delays, and we have experienced in rare occasions it can take 8 weeks or longer, depending on your country and your customs office. Be patient and please do not leave negative or neutral feedback without first contacting us to resolve the issue. We understand you need to be protected, and we want you to feel safe shopping with us. Please allow ample time for First Class mail to arrive before you take action. Thank you!
We will combine international shipping for the cheapest possible price to provide First Class shipping. For safety, we require USPS Priority Mail International Shipping with item totals of $200 USD or more. International customers may have to pay duty and/or VAT taxes either through eBay or upon receipt of the item. We will do our best to ensure that you do not incur duty, but we are not responsible for any taxation that you may incur.
Sometimes international packages do get held up for reasons we can not control, and USPS does not have the answer for First Class mail once it has left the USA. If you have had difficulty receiving packages in the past, you may want to upgrade to Priority Mail International, which offers complete tracking and offers you claim protection if your package goes missing. This protection is not offered with our standard international shipping of First Class mail.
EXCHANGE AND RETURN POLICY
The stone business for us is a labor of love. We are elated that it is our job to find proper homes for the stones that seek us out. We want YOU to be happy with what you received from Throwin' Stones and the transaction that you experienced. This for us is an integral part of doing business with these fascinating natural products. If you are not happy with what you receive, please let us know immediately upon delivery.
All items are sold as is but exchanges or returns are accepted within 30 days of receiving items if they are not as described. Buyer pays return shipping unless we have arranged otherwise, and we are not responsible for shipping carrier loss or damage.
We reserve the right to decide if it will be either an exchange or a return that we can offer until we receive the item(s) being returned. For exchanges and returns, we reserve the right to retain a restocking fee. The fee will be 10% of the item amount, withheld from the refund amount.
Due to hygiene safety, we CANNOT ACCEPT RETURNS on Amber Ear Plugs.