Shipping and Return

We ship worldwide! Shipping occurs five to six days a week from Asheville, North Carolina, USA. Our standard shipping options are: 

Domestic orders = USPS 1st Class, USPS Priority Mail, FedEx 2 Day, or UPS Ground; our choice 

PO Boxes = USPS First Class or Priority; our choice 

International orders = UPS Worldwide Economy, Standard, or Expedited; our choice. 

If you pay for a shipping upgrade, we will use that service. 

For jewelry and cabochon/gemstone orders over $500, we require signature confirmation. 

Make sure your ADDRESS IS CORRECT AND COMPLETE. If your package arrives at someone else’s address because you gave us an incorrect address, we are NOT responsible for replacing your lost package. If we receive the package returned to us, you are responsible for the second shipping charge and will be billed before we can reship your package to the correct address. If we do not receive the package returned to us, you may place another order. 

In order to see shipping options and cost, you may have to complete the purchase process past the payment method in order to view and select shipping options. 

Shipping carriers may take longer than their service declares. We are not responsible if the shipping carrier is unable to achieve their delivery schedule. 

We use shipping carriers and services that we trust to be reliable, however, sometimes issues occur. While we can assist you with filing a claim, we are not responsible if a shipping carrier loses or damages your package. For your protection, you may purchase insurance on your package, which would facilitate a possible refund or reshipment of your order should the carrier fail to deliver it to you. 

We have partnered with the program Navidium that allows you to purchase insurance. Please note, Navidium insurance, while recommended, is optional. If it is added to your cart, and you do not wish to purchase it, you may view your cart during the checkout process to remove it. 

If you receive your package and it was damaged during shipping, you must be able to provide a photo of the damaged packaging and/or the damaged item in order for us to have everything we need to file an insurance claim. A refund may not be provided if you are unable to provide photos of the damaged packaging and item for insurance purposes.

Welcome to my shop!

Welcome to my shop!

Welcome to my shop!